Need assistance? You're at the right place. Here you'll find information pertaining to the major operations of our site. For additional information, please visit the other links under "Support". Please feel free to Contact Us at any time.

Funding Options

To obtain readings from our psychics, you'll need to fund your account at Psychic Access. We accept Visa, MasterCard, Discover, American Express, debit cards (as long as they are connected with one of the major credit card companies), PayPay and Money Orders. If using a credit card, you can safely enter your credit card number via our secure server, which encrypts all submitted information. Your credit card statement will identify charges from us as "PACCESS".

If you have a dispute over a funding trasaction please try working with our customer service department first. In almost all cases, your dispute can be resolved much quicker by working with us first. If you have a dispute, Click Here.

Funding Limits

While we appreciate your patronage, we realize there may be a tendency to spend more than you anticipate on readings. For this reason, we have imposed set funding limits for using credit card and Paypal. For customers who have been with us for less than 6 months: $250 per day, $750 per week and $1,500 per month. For customers who have been with us for 6 months or longer: $500 per day, $1,500 per week and $3,000 per month. There are no funding limits on money orders. Your funding limits can be increased to different levels depending on your history at Psychic Access or other extenuating circumstances.

Please work with our customer service to resolve any disputes before disputing charges with your issuing bank or PayPal. To request an increase in funding limits, Click Here.

Secure Processing

The security of your personal information is our highest priority. Psychic Access guarantees 100% secure processing for the information of all of our customers.

To protect you and your personal account information, we employ SSL (Secure Sockets Layer) technology through Verisign. SSL is the industry standard and the best software available for the secure exchange of information. The SSL technology works by sending your information, including credit card number, name and address information to our computer in an encrypted code. Only Psychic Access can then decode it.

In addition, you are protected by the Fair Credit Billing Act, which prohibits your bank from holding you liable for more than $50.00 of fraudulent charges.

If you have any other questions about the safety and security of your personal information, please feel free to Contact Us at any time.

Refer-A-Friend Program

To participate in our "Refer-A-Friend" rewards program, you must be a registered user at Psychic Access. For each person you refer that registers at Psychic Access and funds their account, you will receive a $10.00 bonus credit to your account. Additionally, each time your friend gets a reading with one of our psychics, you'll get $.50 for each minute of their reading. This bonus money can only be used for readings or other serviced offerred on our site. Each time your account is credited, you'll receive an email notification. Bonuses will be clearly identified on the "My Transactions" page under "My Account".

Safeguards in our system prevent the same e-mail address from getting more that one invitation from you. Anyone found attempting to defraud the program will have their account closed and any remaining balance forfeited.

Psychic Readings

If early on in a reading, you don't feel a connection between you and the psychic, end the reading; say, "I don't feel good about this reading, I am going to try someone else" and hang up if it is a telephone reading or click "End Reading" if it is a video/chat reading. Our psychics understand that they will not make a solid connection with every customer and will not be offended if you end the reading.

For your protection, you should never ever give the psychic your phone number, address, e-mail address, or any instant messenger handles. Our psychics will not do readings for you outside of Psychic Access. Our psychics are forbidden to give out their personal information, ask for your personal information or ask you to send them money. If any psychic solicits your personal information, offers their personal information or asks you to send money to them, immediately end the reading and Contact Us at once.

Telephone Readings

Your telephone number is never given to anyone. If you use the "Call Me" button, a computer first calls the psychic. The psychic will see our company on the caller-id, not your number. After the psychic has answered, the computer will call you. You will see 1-866-876-4147 on the caller-id. For your protection, you should never ever give the psychic your phone number, address, e-mail address, or any instant messenger handles. If you are using "Direct Dial", you will be asked to enter the psychic's extension, your pin number and your registered phone number if you are calling from anywhere else. Our psychics will see 1-866-876-4147 on their caller-id, not your number. Our psychics will not do readings for you outside of Psychic Access.

When you click a link to get a telephone reading with a psychic, a small window will appear. It will inform you of the number of minutes you have available to spend with that particular psychic. Beneath the number of available minutes will be a line disclosing any connection fees associated with the call. In most cases, there will be no connection fee. Cell phone users outside of US & Canada will most likely see a connection fee as will some living in very remote places.

Complaints

If you have any complaints about our site, services or psychics please Contact Us at once. We will do all we can to make you a happy, satisified customer. All complaints will be replied to within 24 hours.